Thank you for choosing Visraonj Portal. We strive to provide the highest quality digital utilities, premium AI tools, and seamless gaming experiences. We believe in a 100% transparent system. Because our products are strictly digital goods (such as PRO Max subscriptions, Digital Coins, and premium tool access), our refund policy is governed by the following strict guidelines.
1. Strict No-Refund Policy (डिजिटल सेवाओं पर कोई रिफंड नहीं)
Digital purchases may be non-refundable after successful delivery or activation, except where required by applicable law or where a technical billing issue qualifies for a remedy and the corresponding 'Visraonj PRO / PRO MAX Plan' or 'Coins' have been credited to your account. Digital goods cannot be "returned" once accessed. We encourage all users to utilize our 'Free Tier' (1000 Free Coins) to test our tools before making any purchase.
2. 100% Refund for Technical Failures (तकनीकी खराबी)
We understand that server errors and banking gateway timeouts can happen. We offer a 100% Full Refund or an instant manual account upgrade if you experience any of the following technical issues:
- Payment Deducted but Plan Not Active: Your bank account or UPI was charged, but the website showed a 'Payment Failed' error.
- Missing Coins: The transaction was successful, but due to a Firebase server error, your purchased coins were not added to your UID.
- Double Billing: You were accidentally charged twice for the same transaction due to a network glitch.
How to Request a Refund or Support?
If you have faced a technical glitch, please raise a ticket within 48 hours of the failed transaction. When contacting us, please ensure you provide:
- Your exact Visraonj Portal UID or Registered Email.
- The Transaction ID or UPI Reference Number (UTR).
- A clear screenshot of the payment deduction message.